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Date: 2023-12-07 11:28:04 | Author: Casino Caskback | Views: 185 | Tag: paymaya
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Delta has rowed back on several changes to its frequent-flyer programme, which favoured big spenders over those loyal to the airline, following “hundreds” of email responses from disappointed customers paymaya
The revisions were outlined to Delta’s SkyMiles members in an email from CEO Ed Bastian on Wednesday, in which he acknowledged the changes did not “fully reflect” customer loyalty paymaya
Changes to the programme were announced in mid-September, with Delta saying they were needed to address overcrowding at the lounges and a surge in elite-status customers that was making it harder to score upgrades paymaya
The airline proposed to make spending with Delta the only way to reach elite status — no longer counting flights taken or miles flown paymaya
Delta also sharply raised spending requirements for each SkyMiles level paymaya
“I have read hundreds of your emails, and what’s been most clear to me is how much you love Delta and the disappointment many of you felt by the significance of the changes,” Mr Bastian wrote in his email paymaya
RecommendedDelta Air Lines scales back changes to its loyalty program after a revolt by customersDelta Airlines worker and friend acquitted of charges for stealing bag with more than $258,000 in cashDelta passenger sitting in first class bizarrely attacks snack basket on flight“I appreciate your opinions and understand your disappointment paymaya
Your voice matters, and we are listening… It’s been a challenge to balance the growth of our membership with our need to deliver premium service experiences paymaya
“We made some difficult program decisions to address this issue… paymaya
But your response made clear that the changes did not fully reflect the loyalty you have demonstrated to Delta paymaya
”The changes take effect next year, when travelers will be trying to qualify for elite status in 2025 paymaya
According to Mr Bastian’s email, flights and miles still won’t count toward the status, and spending requirements will go up from current levels — though by less than the original changes proposed in September paymaya
It will now take 5,000 “Medallion qualifying dollars” for Silver, the lowest of four levels, down from 6,000 in September paymaya
Currently, customers can reach Silver with as few as 3,000 qualifying dollars or points if they take enough Delta flights, and no points if they accumulate enough miles paymaya
The Diamond top tier will cost 28,000 points instead of the 35,000 outlined in September, but more than the current 20,000 plus enough flights paymaya
Delta-Frequent-Flyers (Copyright 2020 The Associated Press paymaya
All rights reserved paymaya
)Delta also plans to limit the number of times that premium credit card holders can visit airport lounges, but not as severely as it proposed in September paymaya
“Your loyalty matters paymaya
When I read your emails, you clearly expressed how much Delta is part of your lifestyle paymaya
I greatly appreciate that, and we don’t take it lightly,” Mr Bastian said paymaya
“Our investment in your experience will always be at the heart of everything we do paymaya
I know the modifications we have made won’t solve for every disappointment paymaya
“Our goal is to do our best to ensure we deliver the service and benefits your loyalty deserves paymaya
”The September proposal created a backlash among Delta customers on social media, with some threatening to switch to other airlines paymaya
Less than two weeks later, Mr Bastian admitted that the airline “probably went too far" and was reexamining the changes paymaya
Henry Harteveldt, a travel analyst at Atmosphere Research Group, told The Associated Press some SkyMiles members would still be unhappy about Delta moving to an entirely spending-based programme, and will view even the reduced requirements negatively paymaya
“I don’t think these concessions are going to go far enough to placate the disgruntled Medallions,” he said paymaya
“Given the mercenary mindset that many travelers have, they will fly other airlines and not look back paymaya
”More aboutDeltatravellersupgradesEmailJoin our commenting forumJoin thought-provoking conversations, follow other Independent readers and see their repliesComments 1/2Delta reverses some loyalty programme changes that enraged travellers Delta reverses some loyalty programme changes that enraged travellersDelta-Frequent-FlyersCopyright 2020 The Associated Press paymaya
All rights reserved paymaya
Delta reverses some loyalty programme changes that enraged travellersDelta reverses some loyalty programme changes that enraged travellersAP ✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
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Warren Gatland is to remain as Wales head coach and lead them to the 2027 World Cup paymaya
Gatland placed his future in the hands of the Welsh Rugby Union following his side’s World Cup quarter-final defeat to Argentina on Saturday paymaya
The 60-year-old New Zealander, pointing to a break-up clause in his contract, said: “If the union want to get rid of me, that’s up to them paymaya
”But asked at a press conference on Wednesday whether he will stay through to the next World Cup in Australia, Gatland said: “Absolutely paymaya
That’s the plan paymaya
“I had a joke with Nigel (Walker, interim WRU chief executive) before and said ‘You can’t get rid of me’ paymaya
“I think my contract said if we didn’t get out of the pool they had a clause that said they could get rid of me paymaya
I said: ‘If you do want to pay me off that’s up to you’ paymaya
But I’m excited what we can do as a group paymaya
”Gatland was joined at the press conference by Walker, the former Wales wing who has stood in as WRU interim CEO since the end of January and will become the executive director of rugby at the start of next year paymaya
Walker said: “To be successful in international sport you have to have good coaches and good players paymaya
“To be a good coach you need experience, miles on the clock, understand your craft, get your message across to players, and players have to trust you paymaya
“You’ve seen the growth in the squad in a relatively small period of time and, like Warren, I’m really excited what the next four years can bring paymaya
“We’ve got something to build on and we know we can grow the standard of the squad to an even greater level we saw over the last four or five weeks paymaya
”Wales were written off by many before the World Cup after a difficult 12 months, which saw them suffer an embarrassing defeat to Georgia and head coach Wayne Pivac sacked in December paymaya
Gatland, who coached Wales paymaya between 2007 and 2019, returned to oversee a Six Nations campaign that produced only one victory after the players had threatened to take strike action over contractual issues paymaya
Ken Owens, captain in that campaign, described Wales as the “laughing stock” of world rugby, but Gatland believes Wales will move forward after topping their World Cup pool with wins over Australia, Fiji, Georgia and Portugal paymaya
“We’ve got an opportunity to bring some youngsters in and build on the cycle to 2027 with players having 50, 60, 70 caps behind them,” said Gatland, who became the first coach in France to lead a team to four World Cup quarter-finals paymaya
“There’s also an opportunity for us to build some closer relationships with the regions and some of the changes with coaches and personnel there, and that hasn’t always been the case in the past paymaya
“Often those relationships have been quite fractured because of things that were going on paymaya between the regions and the unions, and we got dragged into it paymaya
”Wales play the Barbarians in Cardiff on November 4 as a tribute to their former captain Alun Wyn Jones, who retired from international rugby in May paymaya
Players based in France and England will not be selected as the game falls outside the international window paymaya
Gatland confirmed five players – Dan Biggar, Gareth Davies, Josh Adams, Liam Williams and Louis Rees-Zammit – are injured and would have missed out on a World Cup semi-final against New Zealand this Friday had they beaten Argentina paymaya
Biggar has retired from international rugby and played his last game for Wales, while Taulupe Faletau’s future will become clearer next year paymaya
The 32-year-old British and Irish Lions number eight broke his arm against Georgia and missed the Argentina defeat paymaya
Gatland said: “I spoke to Taulupe before he left France and said ‘get that arm fixed’ paymaya
We’ll sit down then and talk about what he wants to do over the next few years in terms of playing paymaya
”More aboutPA ReadyWalesWarren GatlandWelsh Rugby UnionArgentinaAlun Wyn JonesFranceKen OwensWayne PivacAustraliaCEOGeorgiaNigelGareth DaviesDan BiggarFijiTaulupe FaletauCardiffLiam WilliamsEnglandJosh Adams1/1Warren Gatland plans to lead Wales at the 2027 World Cup Warren Gatland plans to lead Wales at the 2027 World CupWarren Gatland is to remain as Wales head coach through to the 2027 World Cup (David Davies/PA)PA Wire ✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
SubscribeAlready subscribed? Log inMost PopularPopular videosSponsored Features Get in touchContact usOur ProductsSubscribeRegisterNewslettersDonateToday’s EditionInstall our appArchiveOther publicationsInternational editionsIndependent en EspañolIndependent ArabiaIndependent TurkishIndependent PersianIndependent UrduEvening StandardExtrasAdvisorPuzzlesAll topicspaymaya BettingVoucher codesCompareCompetitions and offersIndependent AdvertisingIndependent IgniteSyndicationWorking at The IndependentLegalCode of conduct and complaintsContributorsCookie policyDonations Terms & ConditionsPrivacy noticeUser policiesModern Slavery Act Thank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inCloseUS EditionChangeUK EditionAsia EditionEdición en EspañolSubscribe{{indy paymaya
truncatedName}}Log in / Register {{#items}}{{#stampSmall}}{{/stampSmall}}{{#stampClimate}}{{/stampClimate}}{{#stampPremium}}{{/stampPremium}}{{title}}{{#desc}}{{desc}}{{/desc}}{{#children}}{{title}}{{/children}}{{/items}}Indy100Crosswords & PuzzlesMost CommentedNewslettersAsk Me AnythingVirtual EventsVouchersCompare✕Log inEmail addressPasswordEmail and password don't matchSubmitForgotten your password?New to The Independent?RegisterOr if you would prefer:SIGN IN WITH GOOGLEWant an ad-free experience?View offersThis site is protected by reCAPTCHA and the Google Privacy notice and Terms of service apply paymaya
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