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Date: 2023-12-07 11:51:12 | Author: Casino Caskback | Views: 143 | Tag: paymaya
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Delta has rowed back on several changes to its frequent-flyer programme, which favoured big spenders over those loyal to the airline, following “hundreds” of email responses from disappointed customers paymaya
The revisions were outlined to Delta’s SkyMiles members in an email from CEO Ed Bastian on Wednesday, in which he acknowledged the changes did not “fully reflect” customer loyalty paymaya
Changes to the programme were announced in mid-September, with Delta saying they were needed to address overcrowding at the lounges and a surge in elite-status customers that was making it harder to score upgrades paymaya
The airline proposed to make spending with Delta the only way to reach elite status — no longer counting flights taken or miles flown paymaya
Delta also sharply raised spending requirements for each SkyMiles level paymaya
“I have read hundreds of your emails, and what’s been most clear to me is how much you love Delta and the disappointment many of you felt by the significance of the changes,” Mr Bastian wrote in his email paymaya
RecommendedDelta Air Lines scales back changes to its loyalty program after a revolt by customersDelta Airlines worker and friend acquitted of charges for stealing bag with more than $258,000 in cashDelta passenger sitting in first class bizarrely attacks snack basket on flight“I appreciate your opinions and understand your disappointment paymaya
Your voice matters, and we are listening… It’s been a challenge to balance the growth of our membership with our need to deliver premium service experiences paymaya
“We made some difficult program decisions to address this issue… paymaya
But your response made clear that the changes did not fully reflect the loyalty you have demonstrated to Delta paymaya
”The changes take effect next year, when travelers will be trying to qualify for elite status in 2025 paymaya
According to Mr Bastian’s email, flights and miles still won’t count toward the status, and spending requirements will go up from current levels — though by less than the original changes proposed in September paymaya
It will now take 5,000 “Medallion qualifying dollars” for Silver, the lowest of four levels, down from 6,000 in September paymaya
Currently, customers can reach Silver with as few as 3,000 qualifying dollars or points if they take enough Delta flights, and no points if they accumulate enough miles paymaya
The Diamond top tier will cost 28,000 points instead of the 35,000 outlined in September, but more than the current 20,000 plus enough flights paymaya
Delta-Frequent-Flyers (Copyright 2020 The Associated Press paymaya
All rights reserved paymaya
)Delta also plans to limit the number of times that premium credit card holders can visit airport lounges, but not as severely as it proposed in September paymaya
“Your loyalty matters paymaya
When I read your emails, you clearly expressed how much Delta is part of your lifestyle paymaya
I greatly appreciate that, and we don’t take it lightly,” Mr Bastian said paymaya
“Our investment in your experience will always be at the heart of everything we do paymaya
I know the modifications we have made won’t solve for every disappointment paymaya
“Our goal is to do our best to ensure we deliver the service and benefits your loyalty deserves paymaya
”The September proposal created a backlash among Delta customers on social media, with some threatening to switch to other airlines paymaya
Less than two weeks later, Mr Bastian admitted that the airline “probably went too far" and was reexamining the changes paymaya
Henry Harteveldt, a travel analyst at Atmosphere Research Group, told The Associated Press some SkyMiles members would still be unhappy about Delta moving to an entirely spending-based programme, and will view even the reduced requirements negatively paymaya
“I don’t think these concessions are going to go far enough to placate the disgruntled Medallions,” he said paymaya
“Given the mercenary mindset that many travelers have, they will fly other airlines and not look back paymaya
”More aboutDeltatravellersupgradesEmailJoin our commenting forumJoin thought-provoking conversations, follow other Independent readers and see their repliesComments 1/2Delta reverses some loyalty programme changes that enraged travellers Delta reverses some loyalty programme changes that enraged travellersDelta-Frequent-FlyersCopyright 2020 The Associated Press paymaya
All rights reserved paymaya
Delta reverses some loyalty programme changes that enraged travellersDelta reverses some loyalty programme changes that enraged travellersAP ✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
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South Africa coach Jacques Nienaber has explained his controversial decision to sub off starting fly half Manie Libbok after just 30 minutes of the Springboks’ comeback Rugby World Cup semi-final win over England paymaya
Libbok, who had emerged as South Africa’s first-choice No 10 in the lead-up to this tournament, was hooked after following a sliced clearance kick with a knock-on, capping a disastrous start to the game with England in the ascendancy paymaya
He was replaced by Handre Pollard, a key cog in the 2019 World Cup-winning Springboks side, and the veteran helped engineer a fightback before kicking the winning penalty on 77 minutes to secure a narrow 16-15 triumph and a spot in next Saturday’s final paymaya
Libbok is the more creative, dynamic fly half, while Pollard is the steadier option with a metronomic boot, and the move seemed to suggest South Africa were surrendering to England’s kick-heavy strategy and would attempt to beat them at their own game paymaya
In his post-match press conference, Nienaber laid out the reasons behind the decision and was adamant that Libbok would accept why it happened paymaya
“The beauty of this group is that we’re open and honest,” said Nienaber paymaya
“Because we have the right players, the players accept it paymaya
“Sometimes things are not going your way paymaya
We’ve done it with numerous others paymaya
Bongi [Mbonambi] in 2018, we took him off after 35 minutes paymaya
That specific day he wasn’t on fire but then he started the next week paymaya
“It’s the same with [Libbok] – we took him off early because things didn’t go his way paymaya
The main thing is that everything is for the team and they understand that paymaya
That’s the beauty of the squad, you’re open and honest and players take it on the chin paymaya
”Handre Pollard went on to kick the winning penalty for South Africa (PA Wire)Nienaber went on to stress that even though an early substitution was not how Libbok would have liked his game to go, he is still an option to start the final against the All Blacks paymaya
“It doesn’t mean he won’t start next week but sometimes, unfortunately, it is like that,” added Nienaber paymaya
“That’s how it is paymaya
“It’s for South Africa – it’s not for the individual or the ego, it’s for South Africa paymaya
We get messages from schoolkids and we see every single message they send paymaya
It’s for them, we can’t put our egos in front of that, South Africa is more important and the Springboks are more important than anything else paymaya
”More aboutSouth Africa rugbyHandre PollardEngland RugbyRugby World CupJoin our commenting forumJoin thought-provoking conversations, follow other Independent readers and see their repliesComments1/2Springboks coach explains decision to controversially sub off LibbokSpringboks coach explains decision to controversially sub off LibbokHandre Pollard went on to kick the winning penalty for South Africa PA WireSpringboks coach explains decision to controversially sub off LibbokManie Libbok was replaced after just 30 minutes of the semi-final PA✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
SubscribeAlready subscribed? Log inMost PopularPopular videosSponsored FeaturesGet in touchContact usOur ProductsSubscribeRegisterNewslettersDonateToday’s EditionInstall our appArchiveOther publicationsInternational editionsIndependent en EspañolIndependent ArabiaIndependent TurkishIndependent PersianIndependent UrduEvening StandardExtrasAdvisorPuzzlesAll topicspaymaya BettingVoucher codesCompareCompetitions and offersIndependent AdvertisingIndependent IgniteSyndicationWorking at The IndependentLegalCode of conduct and complaintsContributorsCookie policyDonations Terms & ConditionsPrivacy noticeUser policiesModern Slavery ActThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inCloseUS EditionChangeUK EditionAsia EditionEdición en EspañolSubscribe{{indy paymaya
truncatedName}}Log in / Register {{#items}}{{#stampSmall}}{{/stampSmall}}{{#stampClimate}}{{/stampClimate}}{{#stampPremium}}{{/stampPremium}}{{title}}{{#desc}}{{desc}}{{/desc}}{{#children}}{{title}}{{/children}}{{/items}}Indy100Crosswords & PuzzlesMost CommentedNewslettersAsk Me AnythingVirtual EventsVouchersCompare✕Log inEmail addressPasswordEmail and password don't matchSubmitForgotten your password?New to The Independent?RegisterOr if you would prefer:SIGN IN WITH GOOGLEWant an ad-free experience?View offersThis site is protected by reCAPTCHA and the Google Privacy notice and Terms of service apply paymaya
Hi {{indy paymaya
fullName}}My Independent PremiumAccount detailsHelp centreLogout @keyframes spin{0%{transform:rotate(0)}to{transform:rotate(1turn)}} paymaya
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